Focused efforts. Proven solutions. Measurable results.

No one knows more or has done more to advance online member engagement than MembersFirst. Whether we're designing or managing your website, developing your communications programs, or building a vibrant online community of active members, we have a deep commitment to the clients we serve, an obsession with exceeding member expectations, and a focus on delivering real value measured in the results we achieve on your behalf.

Client-focused

It can take months to earn the trust and confidence of a new client, but only seconds to lose it. That's why we treat every client engagement and interaction like it is our only one. From sales through support, our team is committed to providing uncompromised attention to every detail and unparalleled levels of customer service and satisfaction — all of which has led to our unprecedented industry-high 95% customer retention rate.

Member-driven

We design with members in mind, and nothing matters more when it comes to leveraging your club website as a channel for improving membership development. From the highly stylized look and feel, to an intuitive navigation structure that makes information easily accessible and consumable, every aspect of your website is designed to engage and serve members in a way that meets the highest standards and the most demanding expectations.

Results-oriented

When budgets are tight and demands are high, performance and results take top priority. That's where MembersFirst comes in. Every project we take on is designed to meet specific goals and objectives. Whether it's attracting new members, driving visits to your site, increasing facility usage, or improving event
participation — we deliver. With our depth of experience and competency, you can feel confident that your partnership with MembersFirst will result in a measurable return on your investment in member communications.